United States - Domestic

Subtle Dust offers flat rate shipping on all U.S. orders. Packages typically ship from Subtle Dust within 3 business days of purchase. See below for USPS provided transit timeframes once items have shipped.

Economy $5, 5-8 business days
Standard $10, 3-4 business days
Express $35, 1-2 business days

United States - Territories

We offer two calculated shipping options through USPS. First class packages should reach you within 4-10 days of placing an order. Priority mail should reach out within 4-5 days of placing your order.

Delivery (All Countries)

We strive to ship orders within 1-2 business days of receiving your order and are 100% committed to ensuring your complete satisfaction with your order experience. 

During times of high order volume, such as launch days, the handling time may be extend further.

We do not fulfill weekends or U.S. holidays.

Subtle Dust is not held responsible for any lost, stolen, delayed, or damaged packages. Once the package is delivered to the post office, it is out of our hands and the mail carrier is held responsible. 

Canada

We currently offer USPS calculated shipping for all orders shipped to Canada.

Customers are responsible for all customs & duties fees. 

International 

We currently offer DHL & UPS calculated shipping for international orders. If you do not see shipping available for your country, contact us and we will be able to help you out! 

Customers are responsible for all customs & duties fees. 

 

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to ship it to us. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

• Use the self-serve return portal that is linked to your customer account. Click here to access. Following the approval of your return, a prepaid USPS shipping label will be sent via email. The cost for the shipping label $7 will be deducted from your return refund once the package is received. You will be refunded to your original payment method.

We are not responsible for any lost or damaged packages in the event an item is sent back to us.

You can always contact us for any return question at info@subtledust.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns for the following

• Sale Items
• Stickers
• Gift Cards

 

Returning 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.